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Library's collection Library's IT development CancelWorking Atmosphere is one of the most important attributes in the
workplace. Nowadays more and more companies are trying to maintain their
working atmosphere in order to increase the employees? performance.
This thesis is written to discover the psychological effect of working
atmosphere in Peking Restaurant in Drachten. The authors conducted
qualitative research to find out whether working atmosphere has some crucial
impacts to employees? performance and customer satisfaction in Peking
Restaurant both directly and indirectly. Furthermore, the method conducted by
the authors is intended to prove the literat re review.
The result of the research was related to the literature review found by
the authors. Working atmosphere has a clear impact on employees?
psychological state which affects their performance and indirectly affects the
level of customer satisfaction. The result was collected through feedback
forms for both customers and employees in Peking Restaurant.
In conclusion maintaining working atmosphere is necessary to create a
good interaction between employer, employees and customers.