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Library's collection Library's IT development CancelAs students from Petra Christian University at Indonesia and also
Christelijke Hogeschool Noord (CHN) at Nedherland, the writers are obliged to
write thesis as one of the requirement to finish the study. The writers?s objective
of this thesis is to learn the importance of intercultural communication in order to
maintain a good service in Lucky City Restaurant at Hoofddorp. Moreover, this
thesis will analyze the influence of culture differences toward communication
process of organizational member especially to support service performance. The
writers choose this topic because in the working environment of Lucky City
Restaurant there are a lot of people who hasve different culture and also different
ways of communication. Therefore in order to understand each other the writers
have to communicate but the problem is that the writers?s ways of communication
are different from them that is why the writers are interested to study more about
the importance of intercultural communication that deals with the good service.
This thesis will be divided into 6 chapters. Chapter one will explain about
the research review, the research problem, the research question, the research
objectives, the purpose of research, the scope of research and the advantages of
research. Research problem can be considered as the study case that needs to be
analyzed and how it can be occurred and solved. Research objectives explain
about the purpose of the analysis. Research objective will include the purpose of
the research.
Chapter two describes about the company where the writers do the
research. It begins with the historical overview of Lucky City Restaurant. It also
explains the organization chart, service sequence, and job description.
Chapter three explain about literature review which contains a lot numbers
of theory concerning the communication, culture, intercultural communication,
and also a lot more about service. Chapter four will contain about the research methodology. In this chapter
the writers will explain the research methodology that is being used which is
qualitative method, and the data sources will be divided into two sources:
1. Primary data source, this source is compiled from interviewing,
observation, and giving questionnaires.
2. Second data source, this source is taken from literatures which
are related with the intercultural communication and service.
Chapter five will be the main discussion of the thesis whereas all the
sources have been collected through interview, observation and the analyzed
questionnaire.
The last chapter will be domiciled with the conclusion from the whole
thesis and some recommendation which could be implemented in the restaurant in
order to overcome the intercultural communication obstacles and what can be
done to avoid misunderstanding.
By the end of this thesis, writers will enclose the thesis with the
appendixes and references that consist of the questionnaire format and all the
information that deals with the thesis.