Please take a moment to complete this survey below
Library's collection Library's IT development CancelEmployee is a person who choose to get their income by joining into a
system (company) which they trust can guaranty their income and life. In order to
get it, they need to work in an organization or company which they like. They
have to work with other people in the same group/team. A lot of problem can
happen with their work.
The writers want to know how satisfied the employee with their job. In
case to complete that, the writers do their observation in their restaurant they have
internship with, Restaurant Cafe de Veranda. It is located in Amstelveenseweg
764 Amsterdam. It is one of the biggest restaurants in a big city in Holland which
is always busy all the time because of its service, location, facilities, and of
course the food.
This restaurant has more than 40 employees, separated in service, kitchen
and dish wash. The writers try to cover all, but in this observation, the writers
concentrate in service (the division they work for). Each employee has their own
performance in working. And the question is, how satisfied are they with their
job? Are they satisfied enough? What make them like to work there? have they
already done their best? The writers assume if they are satisfied, they will do their
best for the restaurant and it gives impact to their service quality. It can be caused
by some factors such as salary, working hours, facilities, working environment,
reward (incentive/bonus), or may be human relation (workers & employee or
workers & co-workers).
The writers analyzed their research by using a qualitative method, by
interviewing the employees personally with deep questions, start from the
supervisor, assistant supervisor and of course the other employee. The writers are
also being helped and supported by the manager of the restaurant, Mr. Remco
Dobber. Thank you very much to Mr. Dobber.