Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Pengukuran kesenjangan (GAP) kualitas layanan perpustakaan UK Petra dengan metode servqual

Author
  • Alzameindi K. P. K., Alvin
Additional Author(s)
-
Publisher
Surabaya: Fakultas Teknologi Industri Program Studi Teknik Industri Universitas Kristen Petra, 2013
Language
Indonesian
ISBN
-
Series
Skripsi No. 02021710/IND/2013
Subject(s)
  • CONSUMER SATISFACTION
  • QUALITY OF SERVICE
  • CONSUMERS-RESEARCH
Notes
  • Appendix: p. 57 - 68
. Bibliography: p. 55 - 56.
Abstract
-
Physical Dimension
Number of Page(s)
xii, 68 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00902/14(T) 658.8343 Alz P-Unavailable : Removed

Similar Collection

by author or subject
Analisis kepuasan pelanggan terhadap kualitas pelayanan PT Agape Kharisma Sejahtera
Analisa pengaruh faktor-faktor service quality terhadap customer satisfaction di Restoran Mr. Pancake Surabaya
Analisa pengaruh kualitas layanan terhadap loyalitas pelanggan di laundry 5asec surabaya
Analysis of the customers' preferences in determining a suitable menu for river side oriental cuisine restaurant
Analisis perilaku konsumen pada 3 sekolah swasta favorit di kota Malang terhadap jasa tari ballet
Analisa pengaruh store corporate image dan customer satisfaction terhadap store firm performance pada usaha retail boutique di Surabaya
Pengaruh experential marketing dan costumer value terhadap costumer satisfaction Cafe My Kopi-O Surabaya Town Square
Sikap pengusaha dan buruh di Driyorejo terhadap Undang Undang No. 13 tahun 2003 tentang ketenagakerjaan