Pengukuran kesenjangan (GAP) kualitas layanan perpustakaan UK Petra dengan metode servqual

Author

• Alzameindi K. P. K., Alvin

Additional Author(s)

-

Publisher

Surabaya: Fakultas Teknologi Industri Program Studi Teknik Industri Universitas Kristen Petra, 2013

Language

Indonesian

ISBN

-

Series

Skripsi No. 02021710/IND/2013

Subject(s)

• CONSUMER SATISFACTION
• QUALITY OF SERVICE
• CONSUMERS-RESEARCH

Notes

• Appendix: p. 57 - 68

. Bibliography: p. 55 - 56.

Abstract

-

Physical Dimension

Number of Page(s)

xii, 68 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	00902/14	(T) 658.8343 Alz P	-	Unavailable : Removed