Pengaruh customer satisfaction dan switching barriers terhadap customer loyalty dengan customer trust sebagai variabel moderating pada Toko Buku Petra Togamas Surabaya

Author

• Risdianto, Gisela Ekachristie

Additional Author(s)

-

Publisher

Surabaya: FE Program Studi Manajemen Program Manajemen Pemasaran UK Petra , 2015

Language

Indonesian

ISBN

-

Series

Skripsi No. 36020480/MAN/2015

Subject(s)

• CONSUMERS-RESEARCH
• CONSUMER LOYALTY
• CONSUMER SATISFACTION

Notes

• Appendix: p. 85 - 127

. Bibliography: p. 77 - 84.

Abstract

-

Physical Dimension

Number of Page(s)

Xiii, 127 p.

Dimension

30 cm.

Other Desc.

-

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	00801/15	(T) MAN 36-0480	-	Unavailable : Removed