Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Analisa perbedaan perilaku komplain antara konsumen Indonesia dan non-Indonesia di hotel
Author
Machiko S, Yuki
Additional Author(s)
Ivena
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2017
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010659/MAN/2017
Subject(s)
CONSUMER COMPLAINS
HOTELS-MANAGEMENT
HOTELS-CONSUMER BEHAVIOUR
Notes
Appendix: p. 65-102
. Bibliography: p. 62-64 .
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 102 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
02559/17
(T) MAN 33-0659
Library - 8th Floor/PAUD
Available
Similar Collection
by author or subject
Complaint management
Analisa kesadaran food handler mengenai higiene makanan dan higiene personal di hotel bintang 4 di Surabaya
Klasifikasi atribut hotel penentu kepuasan di Midtown Hotel Surabaya
Analisa pengaruh employee engagement terhadap kinerja karyawan dan turnover intention di hotel D'Season Surabaya
Kualitas pengalaman kuliner Bali dan pengaruhnya terhadap niat berperilaku wisatawan
Analisis perbedaan persepsi keadilan konsumen atas praktek revenue management di Resort Hotel
Analisis penerapan sistem manajemen limbah berdasarkan sertifikasi eco-hotel di Sheraton Surabaya Hotel and Towers
Analisa perilaku keluhan konsumen di Streats Restoran Ibis Style Hotel Surabaya Jemursari