Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Analisa perbedaan perilaku komplain antara konsumen Indonesia dan non-Indonesia di hotel
Author
Machiko S, Yuki
Additional Author(s)
Ivena
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2017
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010659/MAN/2017
Subject(s)
CONSUMER COMPLAINS
HOTELS-MANAGEMENT
HOTELS-CONSUMER BEHAVIOUR
Notes
Appendix: p. 65-102
. Bibliography: p. 62-64 .
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 102 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
02559/17
(T) MAN 33-0659
Library - 8th Floor/PAUD
Available
Similar Collection
by author or subject
Analisis penerapan standar operasional prosedur pembersihan kamar di hotel satelit, Surabaya
Pengaruh lingkungan kerja, kepemimpinan, dan motivasi terhadap kepuasan kerja karyawan food and beverage "X" hotel Surabaya
Pengaruh employee empowerment terhadap service quality di hotel bintang 3 di Surabaya
Analisa pengaruh karakteristik pekerjaan terhadap kepuasan dan kinerja karyawan di hotel D'Season Surabaya
Pengaruh promotion mix terhadap keputusan pembelian konsumen di Artotel Butik Hotel Surabaya
Pengaruh dimensi kualitas layanan terhadap kepuasan konsumen di Hotel Zoom Surabaya
Analisa pengaruh kepuasan financial benefit, social benefit, dan structural ties membership card terhadap loyalitas pelanggan hotel bintang 3 di Surabaya
Pengaruh harga, produk, lokasi, dan promosi terhadap minat beli konsumen di hotel butik bintang 3 di Surabaya