Consumer-brand relationships : theory and practice

Author

Additional Author(s)

• Fetscherin, Marc
• Breazeale, Michael
• Fournir, Susan

Publisher

London: Routledge, 2012

Language

English

ISBN

9780415783132

Series

Subject(s)

• BRANDING (MARKETING)
• CUSTOMER RELATIONS
• RELATIONSHIP MARKETING-RESEARCH

Notes

. Bibliography: p. 408-412. Index: p. 413-424

Abstract

The creation and management of customer relationships is fundamental to the practice of marketing. Marketers have long maintained a keen interest in relationships: what they are, why they are formed, what effects they have on consumers and the marketplace, how they can be measured and when and how they evolve and decline.
While marketing research has a long tradition in the study of business relationships between manufacturers and suppliers and buyers and sellers, attention in the past decade has expanded to the relationships that form between consumers and their brands (such as products, stores, celebrities, companies or countries). The aim of this book is to advance knowledge about consumer-brand relationships by disseminating new research that pushes beyond theory, to applications and practical implications of brand relationships that businesses can apply to their own marketing strategies.
With contributions from an impressive array of scholars from around the world, this volume will provide students and researchers with a useful launch pad for further research in this blossoming area.

Physical Dimension

Number of Page(s)

xxvi, 424 p.

Dimension

24 cm.

Other Desc.

ill.

Summary / Review / Table of Content

Foreword / Kevin Keller --
Introduction: the why, how, and so what of consumers' relationships with their brands / Susan Fournier, Michael Breazeale, and Marc Fetscherin --

Part I: The "what" of brand relationships: exploring relationship varieties and types --
1. When is our connection to brands like our connection to people? Differentiating between consumer-brand relationships and interpersonal relationships / Vanitha Swaminathan and Sara Loughram Dommer --
2. Exploring relationship alalogues in the brand space / Felicia M. Miller, Susan Fournier, and Chris T. Allen --
3. Motivations for the band avoidance relationship / Allyn White, Michale Breazeale, and Cynthia Webster --
4. Brand flings: when great brand relationships are not made to last / Claudio Alvarez and Susan Fournier --
5. Examining childhood consumption relationships / Paul M. Connell and Hope Jensen Schau --
6. Mental accounting in consumer-brand relationships / Pankaj Aggarwal and Maggie Wenjing Liu --

Part II: Understanding consumer-brand relationship bonds: brand love and other strength indicators --
7. Love actually? Measuring and exploring consumers' brand love / Daniel Heinrich, Carmen-Maria Albrecht, and Hans H. Bauer --
8. Brand love: invertigating two alternative love relationships / Marc Fetscherin and Mary Conway Dato-on --
9. Conceptualizing and measuring brand relationship quality / Manfred Bruhn, Falko Eichen, Karsten Hadwich, and Sven Tuzovic --
10. Brand forgiveness: how close brand relationships influence forgiveness / Leigh Anne Novak Donovan, Joseph R. Priester, Deboral J. MacInnis, and C. Whan Park --
11. Relationships are complicated: on construct validity when consumer-brand relationships are systems / Aaron Ahuvia --

Part III: How goals and identity drive consumers' relationships with their brands --
12. This store just gets me! Customer chemistry and its role in identity construction / Michael Breazeale and Nicole Ponder --
13. The transfer and limitations of the relationship metaphor in identity-relevant consumption situations / Hazel H. Huang --
14. Teenagers' purposive brand relationships: from social filters to shoulders to lean on / Samil A. Aledin --
15. Brands can be like friends: goals and interpersonal motives influence attitudes toward preferred brands / Christopher R. Long, Philip A. Gable, Courtney Boerstler, and Christina Albee --

Part IV: Managerial applications of consumer-brand relationship Ideas --
16. Firing your best customers: how smart firms destroy relationships using CRM / Jill Avery and Susan Fournier --
17. On the complexity of managing brand relationships in a social media world / Thomas W. Leigh and Scott A. Thompson --
18. Corporate identity and its reflective effect in developing brand relationships / Jean Yannis Suvatjis and Leslie de Chernatony --
19. Brand humanity: transforming the business of building brands / Stephen Springfield and Padmini Sharma --
Musings and meditations: Where do we go from here? / Michael Breazeale and Susan Fournier.

Exemplar(s)

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