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Pengaruh kualitas pelayanan terhadap loyalitas pelanggan melalui kepuasan pelanggan di Zest Hotel Surabaya
Author
Djohan, Lavinia Meise
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Bisnis UK. Petra , 2019
Language
Indonesian
ISBN
-
Series
Skripsi No. 31011671/MAN/2019
Subject(s)
CONSUMER LOYALTY
CONSUMER SATISFACTION
Notes
Appendix: p. 80-107
. Bibliography: p. 74-79.
Abstract
-
Physical Dimension
Number of Page(s)
XIII, 107 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
01415/19
(T) MAN 31-1671
Library - 8th Floor
Available
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