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Analisa pengaruh service quality terhadap satisfaction pelanggan PT. Telkom Tbk.
Author
Arliansyah, Diana
Additional Author(s)
Sunaryo, Melisa Feliana
Publisher
Surabaya: Fakultas Ekonomi Jurusan Pemasaran UK Petra, 2009
Language
Indonesian
ISBN
-
Series
Tugas Akhir No.36010012/MAN/2009
Subject(s)
CONSUMER SATISFACTION
MARKETING RESEARCH
Notes
Appendix: p. 51 - 149
Bibliography: p. 49 - 50
Abstract
-
Physical Dimension
Number of Page(s)
xii, 149 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00735/09
(T) - 658.8342 Arl A
-
Unavailable : Removed
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