Analysis of five servqual dimension through disconfirmation theory approach to establish a level of customer satisfaction at Indrapura restaurant, Netherlands

Author

• Rizaldi, Daud

Additional Author(s)

• Wijaya, Erwin Sandi

Publisher

Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2006

Language

English

ISBN

-

Series

Tugas Akhir No.02010276/HTL/2006

Subject(s)

• CONSUMER SATISFACTION
• CUSTOMER SERVICE

Notes

• Appendix: p. 91 - 94

Bibliography: p. 89 - 90

Abstract

-

Physical Dimension

Number of Page(s)

xii, 94 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	05582/06	(T) - 658.812 Riz A	Library - 8th Floor	Unavailable : Removed