Managing the guest experience in hospitality

Author

• Ford, Robert C.

Additional Author(s)

• Heaton, Cherrill P.

Publisher

Albany, N.Y.: Delmar Thomson Learning, 2000

Language

English

ISBN

0766814157

Series

-

Subject(s)

• HOSPITALITY INDUSTRY-MANAGEMENT
• HOSPITALITY INDUSTRY-CUSTOMER SERVICES

Notes

• Appendix: p. 421-423
• Glossary: p. 415-420

Bibliography. Index: p. 424-432

Abstract

-

Physical Dimension

Number of Page(s)

xxiv, 432 p.

Dimension

23 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	01213/05	- 647.94068 For M	Library - 7th Floor	Available