Analisis hubungan faktor internal terhadap faktor eksternal pada Surabaya Plaza Hotel (dalam konteks kepuasan, loyalitas, dan kualitas pelayanan)

Author

• Yuwono, Luciana

Additional Author(s)

-

Publisher

Surabaya: Fakultas Ekonomi Jurusan Manajemen UK Petra, 2006

Language

Indonesian

ISBN

-

Series

Tugas Akhir No.02012094/MAN/2006

Subject(s)

• CONSUMER SATISFACTION
• TOTAL QUALITY MANAGEMENT
• MARKETING RESEARCH

Notes

• Appendix

Bibliography

Abstract

-

Physical Dimension

Number of Page(s)

xiv, 570 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	04307/06	(T) - 658.8343 Yuw A	-	Unavailable : Removed