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Pengukuran kualitas pelayanan unit X universitas Y dengan metode servqual

Author
  • Palangi, Cytra Almike
Additional Author(s)
-
Publisher
Surabaya: Fakultas Teknologi Industri Jurusan Industri UK Petra, 2007
Language
Indonesian
ISBN
-
Series
Tugas Akhir No.02011190/IND/2007
Subject(s)
  • QUALITY CONTROL-STATISTICAL METHODS
  • TOTAL QUALITY MANAGEMENT
Notes
  • Appendix: p. 93 - 159
Bibliography: p. 92
Abstract
-
Physical Dimension
Number of Page(s)
xiv, 159 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.01452/07(T) - 658.562 Pal PLibrary - 8th FloorUnavailable : Removed

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