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Analisa pengaruh service quality terhadap customer satisfaction di golden city mall Surabaya
Author
Mariawati, Evi
Additional Author(s)
Untoro, Darwin
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Pariwisata UK Petra, 2007
Language
Indonesian
ISBN
-
Series
Tugas Akhir No.02010027/TLM/2007
Subject(s)
CONSUMER BEHAVIOR
CONSUMER SATISFACTION
Notes
Appendix: p. 66 - 112
Bibliography: p. 64 - 65
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 112 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
04796/07
(T) - 658.8343 Mar A
-
Unavailable : Removed
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