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Analisis pengaruh kualitas pelayanan tour leader terhadap loyalitas konsumen di travel agent Surabaya

Author
  • Sinarta, Yeyen Meiliani
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Pariwisata UK Petra, 2011
Language
Indonesian
ISBN
-
Series
Skripsi No. 35010089/MAN/2011
Subject(s)
  • TRAVEL AGENTS
  • CUSTOMER LOYALTY
  • TOUR GUIDES (PERSONS)
  • CONSUMER SATISFACTION
  • TOURIST TRADE-MANAGEMENT
  • TOTAL QUALITY MANAGEMENT
Notes
  • Appendix : p. 69 - 102
Bibliography : p. 67 - 68
Abstract
-
Physical Dimension
Number of Page(s)
xv, 102 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.03329/11(T) 338.4791 Sin A-Unavailable : Removed

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