Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisis pengaruh kualitas pelayanan tour leader terhadap loyalitas konsumen di travel agent Surabaya

Author
  • Sinarta, Yeyen Meiliani
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Pariwisata UK Petra, 2011
Language
Indonesian
ISBN
-
Series
Skripsi No. 35010089/MAN/2011
Subject(s)
  • TRAVEL AGENTS
  • CUSTOMER LOYALTY
  • TOUR GUIDES (PERSONS)
  • CONSUMER SATISFACTION
  • TOURIST TRADE-MANAGEMENT
  • TOTAL QUALITY MANAGEMENT
Notes
  • Appendix : p. 69 - 102
Bibliography : p. 67 - 68
Abstract
-
Physical Dimension
Number of Page(s)
xv, 102 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.03329/11(T) 338.4791 Sin A-Unavailable : Removed

Similar Collection

by author or subject
Pengaruh meal experience terhadap minat beli ulang konsumen di Smack Burger Surabaya
Pengaruh service performance terhadap repeat purchasing melalui perceived value dan customer satisfaction sebagai variabel entervening di Esther House of Beauty di Surabaya
The essence of total quality management
Analisa hedonic value dan utilitarian value terhadap brand trust dengan brand satisfaction sebagai variabel intervening pada produk pewarnaan L'Oreal professionel
Analisa pengaruh price, service quality, dan corporate image terhadap customer loyalty dengan customer satisfaction sebagai variabel intervening konsumen Ipo Korean Cafe dan Restaurant Surabaya
Analisa pengaruh servicescape terhadap kepuasan pelanggan pada JW Marriot Hotel Surabaya
Analisa pengaruh service recovery terhadap loyalitas konsumen melalui kepuasan konsumen Lion Air
Magnetic service