Analisis pengaruh kualitas pelayanan tour leader terhadap loyalitas konsumen di travel agent Surabaya

Author

• Sinarta, Yeyen Meiliani

Additional Author(s)

-

Publisher

Surabaya: Fakultas Ekonomi Jurusan Manajemen Pariwisata UK Petra, 2011

Language

Indonesian

ISBN

-

Series

Skripsi No. 35010089/MAN/2011

Subject(s)

• TRAVEL AGENTS
• CUSTOMER LOYALTY
• TOUR GUIDES (PERSONS)
• CONSUMER SATISFACTION
• TOURIST TRADE-MANAGEMENT
• TOTAL QUALITY MANAGEMENT

Notes

• Appendix : p. 69 - 102

Bibliography : p. 67 - 68

Abstract

-

Physical Dimension

Number of Page(s)

xv, 102 p.

Dimension

30 cm.

Other Desc.

-

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	03329/11	(T) 338.4791 Sin A	-	Unavailable : Removed