Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisa pengaruh service recovery terhadap loyalitas konsumen melalui kepuasan konsumen Lion Air

Author
  • Tabita, Raquel
Additional Author(s)
  • Lay, Maria Claudia S.
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2017
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010666/MAN/2017
Subject(s)
  • CONSUMERS-RESEARCH
  • CONSUMER SATISFACTION
  • CUSTOMER LOYALTY
  • QUALITY OF SERVICE
Notes
  • Appendix: p. 87-116
. Bibliography: p. 82-86 .
Abstract
-
Physical Dimension
Number of Page(s)
xv, 116 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02516/17(T) MAN 33-0666Library - 8th FloorAvailable

Similar Collection

by author or subject
Analisa pengaruh retail service quality terhadap customer satisfaction di Transmart Carrefour Rungkut Surabaya
How to create outstanding service
Pengaruh inovasi produk dan kelompok referensi terhadap minat beli hp high end di Surabaya
Pengaruh store atmosphere dan service quality terhadap customer satisfaction pada Qen-Di Garden Resto dan Grill Sidoarjo
Analisa pengaruh faktor satisfaction, perceived quality, perceived value, dan trust terhadap loyalitas pelanggan hotel bintang lima di Surabaya
Studi service quality dan perceived value serta pangaruhnya terhadap trust pelanggan dan kepuasan sebagai mediasi pada jasa angkutan bus kota damri rute Bungurasih - bandara Juanda di Surabaya
Pengaruh relationship marketing terhadap loyalitas pelanggan Papaya Supermarket Surabaya
Pengaruh kepuasan pelanggan atas penanganan keluhan terhadap minat beli ulang pelanggan hartono elektronik di bukit darmo boulevard Surabaya