Pengaruh kualitas pelayanan jasa terhadap loyalitas pelanggan pada Jayanata Beauty Plaza di Surabaya dengan kepuasan sebagai variabel perantara

Author

• Febrina, Sylvia

Additional Author(s)

• Harsalim, Albert Rosadi

Publisher

Surabaya: Fakultas Ekonomi Jurusan Manajemen Pariwisata UK Petra, 2011

Language

Indonesian

ISBN

-

Series

Skripsi No. 35010112/MAN//2011

Subject(s)

• CONSUMER SATISFACTION
• CUSTOMER LOYALTY
• RETAIL TRADE-MANAGEMENT
• TOURIST TRADE-RESEARCH

Notes

• Appendix : p. 65 - 67

Bibliography : p. 63 - 64

Abstract

-

Physical Dimension

Number of Page(s)

xii, 67 p.

Dimension

30 cm.

Other Desc.

-

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	01905/12	(T) 338.4791 Feb P	-	Unavailable : Removed