Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Evaluasi perbedaan persepsi pelanggan mengenai kepuasan mereka terhadap kualitas layanan di kafe X plaza Tunjungan IV Surabaya
Author
Juniatanri, Vonny
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Pariwisata UK Petra, 2007
Language
Indonesian
ISBN
-
Series
Tugas Akhir No.02010015/TLM/2007
Subject(s)
CONSUMERS-RESEARCH
CONSUMER SATISFACTION
CUSTOMER SERVICE
Notes
Appendix: p. 55 - 83
Bibliography: p. 52 - 54
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 83 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
01058/07
(T) - 658.8342 Jun E
-
Unavailable : Removed
Similar Collection
by author or subject
Analisa kepuasan konsumen dan pengaruhnya terhadap loyalitas di Pizza Hut Surabaya
Analisa service recovery terhadap kepuasan konsumen di hotel 'X'
Evaluasi kualitas pelayanan CV Hasaki Jaya melalui persepsi dan harapan konsumen
Analisis pengaruh strategi product dan place terhadap kepuasan pelanggan bread story Surabaya
Service first IV
Aqualand area
Analisa kepuasan wisatawan terhadap atribut destinasi wisata raja ampat
Service management and marketing