Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Pengaruh perceived value dan perceived quality terhadap kepuasan dan loyalitas pelanggan studi kasus J.Co Donuts and Coffee di Surabaya
Author
Sari, Okhik Dwita
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Jurusan Pemasaran UK Petra, 2008
Language
Indonesian
ISBN
-
Series
Tugas Akhir No.01010142/PMR/2008
Subject(s)
BRAND LOYALTY
CUSTOMER EQUITY
CUSTOMER LOYALTY
CUSTOMER RELATIONS
Notes
Appendix: p. 55 - 114
Bibliography: p. 53 - 54
Abstract
-
Physical Dimension
Number of Page(s)
xii, 114 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
03436/08
(T) - 658.812 Sar P
Library - 8th Floor
Unavailable : Removed
Similar Collection
by author or subject
Pengaruh brand leadership dan perceived quality terhadap customer loyalty melalui brand personality sebagai media perantara dan brand trust sebagai media intervening di Merlion School Surabaya
Analisa pengaruh store image terhadap loyalitas pelanggan restoran KLM Mojokerto
Managing customers as investments
Pengaruh kepuasan experential marketing terhadap loyalitas konsumen di Sushu Tei Surabaya
Pengaruh atribut cafe terhadap motif belanja hedonik motif belanja utilitarian dan loyalitas pelanggan Starbucks Coffee di the square apartement Surabaya
Upaya customer relations di divisi marketing era santika Surabaya dalam menjaga hubungan baik dengan pelanggan
Analisa pengaruh faktor satisfaction, perceived quality, perceived value, dan trust terhadap loyalitas pelanggan hotel bintang lima di Surabaya
Peran divisi customer relations PT. Bogasari flour mills dalam menjaga citra positif di mata publik eksternal