Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Pengaruh perceived value dan perceived quality terhadap kepuasan dan loyalitas pelanggan studi kasus J.Co Donuts and Coffee di Surabaya
Author
Sari, Okhik Dwita
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Jurusan Pemasaran UK Petra, 2008
Language
Indonesian
ISBN
-
Series
Tugas Akhir No.01010142/PMR/2008
Subject(s)
BRAND LOYALTY
CUSTOMER EQUITY
CUSTOMER LOYALTY
CUSTOMER RELATIONS
Notes
Appendix: p. 55 - 114
Bibliography: p. 53 - 54
Abstract
-
Physical Dimension
Number of Page(s)
xii, 114 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
03436/08
(T) - 658.812 Sar P
Library - 8th Floor
Unavailable : Removed
Similar Collection
by author or subject
Pengaruh relationship marketing terhadap customer loyalty dengan customer satisfaction sebagai variabel intervening pada PT. Fuboru Indonesia di Surabaya
Analisa pengaruh customer benefit, customer knowledge dan customer experience terhadap intention to reuse Airbnb
How to build customer relationships management (crm) to make relationship marketing in the Oriental Swan Restaurant, Soesterberg
Pengaruh kualitas pelayanan jasa terhadap loyalitas pelanggan pada Jayanata Beauty Plaza di Surabaya dengan kepuasan sebagai variabel perantara
Pengaruh atribut cafe terhadap motif belanja hedonik motif belanja utilitarian dan loyalitas pelanggan Starbucks Coffee di the square apartement Surabaya
Analisa pengaruh brand performance terhadap repurchase intention dengan competitive advantage sebagai variabel mediasi pada erha dematology
Peranan kualitas layanan terhadap loyalitas pelanggan di Rumah Makan Kebon Kelapa I Surabaya
Penerapan customer relationship management di mitranet