Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Services management : The new paradigm in hospitality
Author
Kandampully, Jay A.
Additional Author(s)
-
Publisher
Upper Saddle River, New Jersey: Pearson Prentice-Hall, 2007
Language
English
ISBN
0131916548
Series
-
Subject(s)
HOSPITALITY INDUSTRY-MANAGEMENT
HOTEL MANAGEMENT
LEISURE INDUSTRY-MANAGEMENT
Notes
Bibliography: p. 348-368. Index: p. 369-378
Abstract
-
Physical Dimension
Number of Page(s)
xv, 378 p.
Dimension
23 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00515/09
647.94068 Kan S
Library - 7th Floor
Available
Similar Collection
by author or subject
Analisis menu engineering pada produk red wine, white wine, rose wine dan champagne untuk memaksimalkan tingkat penjualan wine di Sheraton Surabaya Hotel & Towers periode April-September 2003
Analisa standarisasi food safety management system bahan makanan kaleng jenis sayuran dan buah di bagian receiving dan storing hotel Sheraton Surabaya
Analisa perilaku proses keputusan pembelian konsumen antara repeated booker untuk organisasi profit dan nonprofit yang menggunakan fasilitas banquet di hotel X di Surabaya
Running your own hotel
Marketing for hospitality and tourism
LKP: Cheonan Sangnok resort
Improving the service quality
Guest relations