Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Services management : The new paradigm in hospitality
Author
Kandampully, Jay A.
Additional Author(s)
-
Publisher
Upper Saddle River, New Jersey: Pearson Prentice-Hall, 2007
Language
English
ISBN
0131916548
Series
-
Subject(s)
HOSPITALITY INDUSTRY-MANAGEMENT
HOTEL MANAGEMENT
LEISURE INDUSTRY-MANAGEMENT
Notes
Bibliography: p. 348-368. Index: p. 369-378
Abstract
-
Physical Dimension
Number of Page(s)
xv, 378 p.
Dimension
23 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00515/09
647.94068 Kan S
Library - 7th Floor
Available
Similar Collection
by author or subject
Analisa formulasi strategi pemasaran Biru Api event and communication
Analisa persepsi mahasiswa program manajemen perhotelan Univesitas Kristen Petra terhadap kualitas makanan di the prime steak and ribs, jalan Manyar Kertoarjo no. 66 Surabaya
Laporan penilaian terhadap hotel Sahid Surabaya berdasarkan nilai tanah, bangunan, mesin-mesin, peralatan, kendaraan, dan goodwill
Internal marketing: employee empowerment to increase service quality in De Veranda restaurant cafe Amsterdam Nederland
Hospitality management and organisation behaviour
Analisis pengaruh kualitas layanan, komunikasi word of mouth, dan harga terhadap keputusan pembelian konsumen di bidang jasa fahrenheit event organizer Surabaya
Analisa penerapan sistem penilaian kinerja dan hambatan-hambatan yang terjadi di Starbucks Coffee Surabaya
Analisis strategi bertahan Swiss-Belhotel Borneo dalam mempertahankan pangsa pasar di Samarinda Kalimantan Timur