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Analisa pengaruh relationship marketing terhadap kepuasan konsumen di Moi Garden Hakka Chinese Restaurant
Author
Wijaya, Pauline
Additional Author(s)
Kartikasari, Maya
Publisher
Surabaya: Fakultas Ekonomi Program Manajemen Perhotelan Program Studi Manajemen UK Petra, 2011
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010264/MAN/2011
Subject(s)
CONSUMER SATISFACTION
RESTAURANT MANAGEMENT
HOTEL MANAGEMENT
Notes
Appendix : p. 55 - 74
Bibliography : p. 52 - 54
Abstract
-
Physical Dimension
Number of Page(s)
xxxii, 74 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00135/12
(T) 647.95068823 Wij A
-
Unavailable : Removed
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