Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

The Complete idiot's guide to winning customer loyalty : Panduan lengkap untuk meraih kesetiaan pelanggan

Author
  • Raphel, Murray
Additional Author(s)
  • Raphel, Neil
  • Raye, Janis S
Publisher
Jakarta: PT Gramedia Pustaka Utama , 2007
Language
Indonesian
ISBN
979222758x
Series
-
Subject(s)
  • CUSTOMER LOYALTY
  • CUSTOMER RELATIONS
  • LOYALTY
  • CONSUMER BEHAVIOR
  • CONSUMER SATISFACTION
Notes
  • Appendix: p. 319-340
Abstract
-
Physical Dimension
Number of Page(s)
xxii, 340 p.
Dimension
24 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.01524/09658.812 Rap CLibrary - 7th FloorAvailable

Similar Collection

by author or subject
Analisa kepuasan pemilik sekaligus penghuni rumah sederhana di perumahan Gempol Citra Asri
Pengaruh perceived value membership terhadap loyalitas pelanggan hotel best Western Papilio Surabaya
Analisa pengaruh brand image terhadap customer loyalty dengan customer satisfaction sebagai mediator pada The Dreamland Luxury Villas and SPA, Bali
Analisis pengaruh kualitas jasa terhadap kepuasan dan minat beli kembali konsumen pada dunkin donuts dan j.co donuts di Surabaya
Analisa segmentasi gaya hidup sebagai dasar pengembangan bauran komunikasi pemasaran ( studi kasus SBO TV)
Analisa hubungan dan pengaruh antara retail mix dengan customer loyalty melalui perceived value di The Grand Palace Department Store Surabaya
Pengaruh transformational leadership terhadap financial performance melalui variabel intervening employee satisfaction dan customer satisfaction di sektor perbankan Surabaya
Service first