Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
The Complete idiot's guide to winning customer loyalty : Panduan lengkap untuk meraih kesetiaan pelanggan
Author
Raphel, Murray
Additional Author(s)
Raphel, Neil
Raye, Janis S
Publisher
Jakarta: PT Gramedia Pustaka Utama , 2007
Language
Indonesian
ISBN
979222758x
Series
-
Subject(s)
CUSTOMER LOYALTY
CUSTOMER RELATIONS
LOYALTY
CONSUMER BEHAVIOR
CONSUMER SATISFACTION
Notes
Appendix: p. 319-340
Abstract
-
Physical Dimension
Number of Page(s)
xxii, 340 p.
Dimension
24 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
01524/09
658.812 Rap C
Library - 7th Floor
Available
Similar Collection
by author or subject
The customer learning curve
Pengaruh internal service quality dan external service quality terhadap customer satisfaction pada restoran Madame Chang
Customer relations and rapport
Analisa pengaruh service quality terhadap repurchase intention melalui perceived value dan customer satisfaction di Buro Bar Surabaya
Faktor yang dipertimbangkan oleh pembeli rumah susun Cipta Menanggal Surabaya
Implementasi Honda membership card dan pengaruhnya terhadap peningkatan kepuasan dan loyalitas pelanggan studi kasus di UD Pratama Metropolis
Pengaruh service quality terhadap customer satisfaction membentuk customer loyalty di PT. Citra Mitra Anugerah
Persepsi konsumen terhadap kualitas website e-bookstores dan pengaruhnya terhadap keputusan pembelian secara online