Peningkatan kualitas layanan paket ayo belajar di kebun binatang Surabaya dengan menggunakan metode servqual dan quality function deployment

Author

• Gunawan, Edi

Additional Author(s)

-

Publisher

Surabaya: Fakultas Teknologi Industri Jurusan Industri UK Petra, 2008

Language

Indonesian

ISBN

-

Series

Tugas Akhir No.02011135/IND/2008

Subject(s)

• CONSUMER SATISFACTION
• CONSUMERS-RESEARCH

Notes

• Appendix: p. 78 - 132

Abstract

-

Physical Dimension

Number of Page(s)

xii, 132 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	02333/09	(T) - 658.834 Gun P	Library - 8th Floor	Unavailable : Removed