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Analisis kualitas layanan, kepuasan dan kepercayaan pelanggan PT. Jasa Marga (studi kasus jalan tol Surabaya - Porong)

Author
  • Kuantinius, Zen
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Jurusan Pemasaran UK Petra, 2009
Language
Indonesian
ISBN
-
Series
Tugas Akhir No.36020061/MAN/2009
Subject(s)
  • CONSUMER SATISFACTION
  • CONSUMERS-RESEARCH
  • CUSTOMER LOYALTY
Notes
  • Appendix : p. 54 - 92
Bibliography : p. 52 - 53
Abstract
-
Physical Dimension
Number of Page(s)
xi, 92 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02922/09(T) 658.8342 Kua ALibrary - 8th FloorUnavailable : Removed

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