Analisis kualitas layanan, kepuasan dan kepercayaan pelanggan PT. Jasa Marga (studi kasus jalan tol Surabaya - Porong)

Author

• Kuantinius, Zen

Additional Author(s)

-

Publisher

Surabaya: Fakultas Ekonomi Jurusan Pemasaran UK Petra, 2009

Language

Indonesian

ISBN

-

Series

Tugas Akhir No.36020061/MAN/2009

Subject(s)

• CONSUMER SATISFACTION
• CONSUMERS-RESEARCH
• CUSTOMER LOYALTY

Notes

• Appendix : p. 54 - 92

Bibliography : p. 52 - 53

Abstract

-

Physical Dimension

Number of Page(s)

xi, 92 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	02922/09	(T) 658.8342 Kua A	Library - 8th Floor	Unavailable : Removed