Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Business process mapping : improving customer satisfaction 2nd ed

Author
  • Jacka, J. Mike.
Additional Author(s)
  • Keller, Paulette J.
Publisher
Hoboken, NJ: John Wiley & Sons, Inc., 2009
Language
English
ISBN
9780470444580
Series
-
Subject(s)
  • CUSTOMER RELATIONS
  • CONSUMER SATISFACTION.
  • REENGINEERING (MANAGEMENT)
Notes
Index : p.319 - 322
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 322p.
Dimension
24 cm
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00857/11658.812 Jac BLibrary - 7th FloorAvailable

Similar Collection

by author or subject
Business process mapping workbook
Customer relations and rapport
Pengaruh penerapan customer relationship management terhadap loyalitas pelanggan pada ud sumaboyo di surabaya
Companywide customer service
Pentingnya kepuasan, kepercayaan dan komitmen dalam membangun hubungan dengan pelanggan untuk peningkatan pangsa pasar dan keuntungan perusahaan
What the customer wants you to know
Services management
Analisa pengaruh kepuasan financial benefit, social benefit, dan structural ties membership card terhadap loyalitas pelanggan hotel bintang 3 di Surabaya