Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisa pengaruh kualitas layanan bagian front office terhadap loyalitas pelanggan di hotel Shangri-la Surabaya

Author
  • Santoso, Mariana
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2011
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010214/MAN/2011
Subject(s)
  • CONSUMER LOYALITY
  • HOTEL MANAGEMENT
Notes
  • Appendix : p. 52 - 79
Bibliography : p. 51
Abstract
-
Physical Dimension
Number of Page(s)
xi, 79 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02908/11(T) 647.94068 San A-Unavailable : Removed

Similar Collection

by author or subject
Spirit of hospitality featuring delivering quality guest service
Strategi bersaing dan penentuan posisi ice cream De Boliva di kalangan pesaing yang menjual ice cream di Surabaya
Business plan of room service in the food and beverage departement NH Golden Tulip Leeuwenhorst
How Indonesia trainees deal with the culture shock toward the Dutch culture in Golden Tulip Schiphol
Analisa dampak kebijaksanaan penerapan unpaid overtime terhadap produktivitas karyawan pastry dan bakery The Ritz-Carlton Bali, resort dan spa
Analisa efektivitas bauran pemasaran Hotel Mercure Grand Mirama dalam menjual even pernikahan
Kebijakan pengelolaan laundry : analisa efektifitas dan efisiensi biaya untuk keputusan insourcing dan outsourcing di departemen housekeeping mandarin oriental hotel majapahit Surabaya
Analisa perbedaan harapan dan persepsi konsumen terhadap kualitas pelayanan karyawan hotel-villa Ciputra Surabaya