Analisis perilaku pelanggan melalui customer perceived quality, brand image, dan customer satisfaction di Surabaya Plaza hotel yang menerapkan green program

Author

• Yozari, Adinda

Additional Author(s)

• Hendrautomo, Felicia Christiana

Publisher

Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2011

Language

Indonesian

ISBN

-

Series

Skripsi No. 33010251/MAN/2011

Subject(s)

• HOTEL MANAGEMENT
• CONSUMER BEHAVIOR
• CONSUMER SATISFACTION

Notes

• Appendix : p. 102 - 142

Bibliography : p. 99 - 101

Abstract

-

Physical Dimension

Number of Page(s)

xxxi, 142 p.

Dimension

30 cm.

Other Desc.

-

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	03936/11	(T) 647.940688 Yoz A	-	Unavailable : Removed