Penerapan total quality management terhadap customer satisfaction indeks di PT Telekomunikasi Indonesia unit customer service area 5 Jawa Timur

Author

• Gunawan, Yuliana

Additional Author(s)

-

Publisher

Surabaya: Fakultas Ekonomi Program Akuntansi Bisnis UK Petra, 2012

Language

Indonesian

ISBN

-

Series

Skripsi No. 32010323/AKT/2012

Subject(s)

• CONSUMER SATISFACTION
• QUALITY CONTROL
• TOTAL QUALITY MANAGEMENT

Notes

• Appendix: p. 49 - 69

Bibliography: p. 48

Abstract

-

Physical Dimension

Number of Page(s)

xii, 69 p.

Dimension

30 cm.

Other Desc.

-

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	01950/12	(T) 658.562 Gun P	-	Unavailable : Removed