Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Pengaruh implementasi ISO dalam meningkatkan kepuasan konsumen melalui metode servqual: studi kasus ITS Surabaya dan Ubaya

Author
  • Yong, Agnes de
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Program Manajemen Perhotelan Program Studi Manajemen UK Petra, 2011
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010236/MAN/2011
Subject(s)
  • TOTAL QUALITY MANAGEMENT
  • CONSUMER SATISFACTION
  • ISO 9001 STANDARD
Notes
  • Appendix : p. 72 - 82
Bibliography : p. 70 - 71
Abstract
-
Physical Dimension
Number of Page(s)
xxii, 82 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02921/11(T) 658.562 Yon P-Unavailable : Removed

Similar Collection

by author or subject
Service, quality and satisfaction
Perancangan ISO 9001:2000 sebagai sistem manajemen mutu di PT IDILP
Pengaruh citra merek di Dapur Cokelat Biliton Surabaya
Total quality service (studi kasus perusahaan jasa telekomunikasi)
Analisa pengaruh service performance terhadap customer satisfaction Bank Central Asia Surabaya
Analisa pengaruh experiential marketing terhadap costumer satisfaction dan costumer loyalty The Light Cup di Surabaya Town Square
Pengaruh employee satisfaction terhadap profitability pada hotel berbintang tiga di Surabaya
Perancangan dan implementasi sistem manajemen mutu ISO 9001:2000 di UD Gajah Mada Karoseri