Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Pengaruh implementasi ISO dalam meningkatkan kepuasan konsumen melalui metode servqual: studi kasus ITS Surabaya dan Ubaya

Author
  • Yong, Agnes de
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Program Manajemen Perhotelan Program Studi Manajemen UK Petra, 2011
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010236/MAN/2011
Subject(s)
  • TOTAL QUALITY MANAGEMENT
  • CONSUMER SATISFACTION
  • ISO 9001 STANDARD
Notes
  • Appendix : p. 72 - 82
Bibliography : p. 70 - 71
Abstract
-
Physical Dimension
Number of Page(s)
xxii, 82 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02921/11(T) 658.562 Yon P-Unavailable : Removed

Similar Collection

by author or subject
Are the total elements of marketing mix in take away area from lucky city restaurant able to improve customer satisfaction?
Analisa kepuasan wisatawan domestik terhadap komponen pariwisata di Surabaya ditinjau dari dimensi value for money, access service, dan environment
Perancangan standar penyelenggaraan pelayanan puskesmas
Pengaruh customer experience quality terhadap customer satisfaction dan customer loyalty PT Excelso Multirasa : perspektif B2C
Pengukuran kepuasan konsumen jasa antikarat PT Ravita Muda Yudisindo
Analisa pengaruh self image congruity, retail service quality, dan customer perceived service quality terhadap repurchase intention dengan customer satisfaction sebagai variabel intervening di Broadway Barbershop Surabaya
TQM
Analisa pengaruh service quality dan customer relationship management terhadap statisfication sebagai variable intervening di kampoeng kidz, Batu-Jawa Timur