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Pengaruh implementasi ISO dalam meningkatkan kepuasan konsumen melalui metode servqual: studi kasus ITS Surabaya dan Ubaya
Author
Yong, Agnes de
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Program Manajemen Perhotelan Program Studi Manajemen UK Petra, 2011
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010236/MAN/2011
Subject(s)
TOTAL QUALITY MANAGEMENT
CONSUMER SATISFACTION
ISO 9001 STANDARD
Notes
Appendix : p. 72 - 82
Bibliography : p. 70 - 71
Abstract
-
Physical Dimension
Number of Page(s)
xxii, 82 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
02921/11
(T) 658.562 Yon P
-
Unavailable : Removed
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