Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Service first : service recovery disc 10
Author
-
Additional Author(s)
-
Publisher
Minneapolis, MN: Service Quality Institute, 2004
Language
English
ISBN
-
Series
-
Subject(s)
CONSUMER SATISFACTION
CUSTOMER SERVICE-MANAGEMENT
Notes
-
Abstract
-
Physical Dimension
Number of Page(s)
1 Digital Video Disc
Dimension
4,75 inch
Other Desc.
[60 min.] : col.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
04350/07
DVD 658.812 Ser-X
-
Unavailable : Lost
Similar Collection
by author or subject
Language, learning, context
Audit mini mengenai kepuasan komunikasi organisasi di UD. Prima Jaya
Analisa pengaruh strategi produk terhadap minat beli kembali di Kopitiam Oey Surabaya
The world's coolest hotel rooms
Analisa kepuasan customer di United Fashion Outlet (UFO)
Service first
Analisa pengaruh experiential marketing dan customer satisfaction terhadap repurchase intention konsumen Ron's Laboratory Ciputra World Surabaya
Pengaruh kepuasan terhadap word of mouth, share of purchases dan competitive resistance dengan loyalitas pelanggan sebagai variabel intervening pada jasa ritel hypermarket carrefour Surabaya