Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Pengaruh e-service quality terhadap e-loyalty pelanggan Go-jek melalui e-satisfaction pada kategori Go-ride

Author
  • Melinda
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Bisnis UK. Petra , 2017
Language
Indonesian
ISBN
-
Series
Skripsi No. 31011270/MAN/2017
Subject(s)
  • CONSUMERS-RESEARCH
  • CONSUMER SATISFACTION
  • QUALITY OF SERVICE
  • CUSTOMER LOYALTY
Notes
  • Appendix: p. 50-73
. Bibliography: p. 47-49 .
Abstract
-
Physical Dimension
Number of Page(s)
xi, 73 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.01643/17(T) MAN 31-1270Library - 8th FloorAvailable

Similar Collection

by author or subject
Pengaruh manfaat customer relationship management dan customer satisfaction terhadap customer loyalty pelanggan matahari department store
Analisa pengaruh service quality terhadap behavioral intentions dengan perceived value dan customer satisfaction sebagai variabel intervening pada program manajemen pemasaran Universitas Kristen Petra
Pengaruh faktor hubungan sosial atas minat wisata gen Y terhadap Bangka Belitung dengan eWom sebagai mediator
Pengaruh word of mouth terhadap purchase intention dengan brand image dan perceived servise quality sebagai variabel intervening pada program KPR kelas atas di Surabaya
Measuring customer satisfaction : gaining customer relationship strategy
Sikap pengunjung MYBCA Surabaya terhadap interactive touchscreen MYBCA
Pengaruh perceived benefit accor advantage plus membership card terhadap loyalitas pelanggan Accor Hotels Group Surabaya
Analisa pengaruh motivasi, persepsi, dan sikap terhadap minat beli customer di Pull and Bear Surabaya