Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Pengaruh e-service quality terhadap e-loyalty pelanggan Go-jek melalui e-satisfaction pada kategori Go-ride

Author
  • Melinda
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Bisnis UK. Petra , 2017
Language
Indonesian
ISBN
-
Series
Skripsi No. 31011270/MAN/2017
Subject(s)
  • CONSUMERS-RESEARCH
  • CONSUMER SATISFACTION
  • QUALITY OF SERVICE
  • CUSTOMER LOYALTY
Notes
  • Appendix: p. 50-73
. Bibliography: p. 47-49 .
Abstract
-
Physical Dimension
Number of Page(s)
xi, 73 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.01643/17(T) MAN 31-1270Library - 8th FloorAvailable

Similar Collection

by author or subject
The Impact of service quality on the financial performance in the restaurants with customer satisfaction and customer loyalty as the intervening variables
Analisis kualitas layanan terhadap loyalitas dengan kepuasan konsumen sebagai variabel intervening konsumen ekspedisi PT. AJ Surabaya
Pengaruh kualitas layanan valet parking terhadap kepuasan pelanggan prime steak restoran
Pengaruh brand awareness terhadap customer loyalty dengan brand image dan relationship quality sebagai variabel intervening pada semen Gresik di Surabaya
Pengaruh kualitas e-service terhadap loyalitas pelanggan traveloka melalui kepuasan pelanggan sebagai variabel intervening
Analisis pengaruh kepuasan pelanggan atas customer relationship management terhadap loyalitas pelanggan di Atlas Sports Club Surabaya
The loyalty effect
Analisa pengaruh brand image terhadap customer loyalty dan customer satisfaction sebagai mediator di Hotel Shangri-La Surabaya