Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisis pengaruh service quality, customer value dan customer satisfaction terhadap customer loyalty di PT. Tosadah

Author
  • Santoso, Steven Adrian
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Jurusan Pemasaran UK Petra, 2011
Language
Indonesian
ISBN
-
Series
Skripsi No. 36020283/MAN/2011
Subject(s)
  • CONSUMER SATISFACTION
  • CUSTOMER LOYALTY
  • MARKETING RESEARCH
  • MARKETING-MANAGEMENT
Notes
  • Appendix: p. 97 - 124
Bibliography: p. 94 - 96
Abstract
-
Physical Dimension
Number of Page(s)
xv, 124 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.01656/12(T) 658.834 San A-Available

Similar Collection

by author or subject
Studi analisis variabel-variabel dimensi kualitas jasa yang mempengaruhi kupuasan pelanggan dalam menggunakan layanan informasi 108 (studi kasus PT. Telkom Kandatel Malang Kota-Divre V, Jatim)
Analisa interpersonal relationship antara employee dan customer terhadap loyalitas di lembaga bimbingan primagama cabang Rungkut
Pengaruh retail service quality terhadap minat berkunjung ulang dengan customer satisfaction dan perceived quality sebagai variabel intervening pada City of Tomorrow Mall (CITO) di Surabaya
Analisa positioning pengembangan produk baru rokok Clas Mild ditinjau dari segi kemasan, harga dan jasa
Evaluasi sistem penjualan pada segmen perkantoran sebagai upaya meningkatkan pendapatan merlyn bakery Surabaya
Daya tarik gedung perkantoran di surabaya terhadap efektifitas bisnis
The Influence of the appliance of business communication towards customer satisfaction in Dynasty Restaurant Amsterdam, The Netherlands
Destination branding homey Surabaya (customer journey, budgeting)