Analisa kepuasan konsumen dilihat dari kualitas layanan, kualitas produk, harga, dan pengaruhnya terhadap loyalitas konsumen di Kassanda Guest House Surabaya

Author

• Santoso, Melissa

Additional Author(s)

-

Publisher

Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2012

Language

Indonesian

ISBN

-

Series

Skripsi No. 33010346/MAN//2012

Subject(s)

• CONSUMER SATISFACTION
• CUSTOMER LOYALTY
• HOTEL MANAGEMENT

Notes

• Appendix : p. 86 - 129

Bibliography : p. 83 - 85

Abstract

-

Physical Dimension

Number of Page(s)

xxvi, 129 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	04222/12	(T) 658.8343 San A	Library - 8th Floor	Unavailable : Removed