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Pengaruh kepuasan pelanggan atas penanganan keluhan terhadap keinginan untuk melakukan word of mouth di masko tour and travel

Author
  • Kuntjoro, Margarettha Stephani
Additional Author(s)
  • Tejakusuma, Amelia Devina
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Pariwisata UK Petra, 2013
Language
Indonesian
ISBN
-
Series
Skripsi No.35010154/MAN/2013
Subject(s)
  • CONSUMERS-RESEARCH
  • CONSUMER BEHAVIOUR
  • CONSUMER SATISFACTION
Notes
  • Appendix: p. 62-85
. Bibliography: p. 58-61.
Abstract
-
Physical Dimension
Number of Page(s)
xi, 85 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.01340/13(T) 658.8342 Kun P-Unavailable : Removed

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