Pengaruh kepuasan pelanggan atas penanganan keluhan terhadap keinginan untuk melakukan word of mouth di masko tour and travel

Author

• Kuntjoro, Margarettha Stephani

Additional Author(s)

• Tejakusuma, Amelia Devina

Publisher

Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Pariwisata UK Petra, 2013

Language

Indonesian

ISBN

-

Series

Skripsi No.35010154/MAN/2013

Subject(s)

• CONSUMERS-RESEARCH
• CONSUMER BEHAVIOUR
• CONSUMER SATISFACTION

Notes

• Appendix: p. 62-85

. Bibliography: p. 58-61.

Abstract

-

Physical Dimension

Number of Page(s)

xi, 85 p.

Dimension

30 cm.

Other Desc.

-

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	01340/13	(T) 658.8342 Kun P	-	Unavailable : Removed