Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Service quality in hospitality organizations

Author
  • Olsen, Michael D.
Additional Author(s)
-
Publisher
New York: Cassell, 1996
Language
English
ISBN
0304327867
Series
Subject(s)
  • HOSPITALITY INDUSTRY-MANAGEMENT
  • HOTEL MANAGEMENT
Notes
. .
Abstract
-
Physical Dimension
Number of Page(s)
xii, 316 p.
Dimension
25 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00467/98647.94068 Ols S-Available

Similar Collection

by author or subject
Hospitality sales and marketing
Analisa faktor-faktor yang menjadi keunggulan dari kompetensi staff casual berlatar belakang pendidikan non-perhotelan dibandingkan dengan staff casual berlatar belakang pendidikan perhotelan di out..
Enhancing and maintaining the performance standards for achieving and maintaining green key certification. A case study in housekeeping department of Stenden University Hotel
Hospitality service teamwork
Analisa kepuasan pelanggan terhadap penanganan keluhan di Pavilion Restaurant JW Marriott Surabaya
Analisa pengaruh organizational citizenship behavior terhadap kinerja public relation di Mercure Grand Mirama Hotel Surabaya
LKP : Training report of hotel management in Netherland 2006-2007
Analisa persepsi mahasiswa program manajemen perhotelan Univesitas Kristen Petra terhadap kualitas makanan di the prime steak and ribs, jalan Manyar Kertoarjo no. 66 Surabaya