Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Service quality in hospitality organizations
Author
Olsen, Michael D.
Additional Author(s)
-
Publisher
New York: Cassell, 1996
Language
English
ISBN
0304327867
Series
Subject(s)
HOSPITALITY INDUSTRY-MANAGEMENT
HOTEL MANAGEMENT
Notes
. .
Abstract
-
Physical Dimension
Number of Page(s)
xii, 316 p.
Dimension
25 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00467/98
647.94068 Ols S
-
Available
Similar Collection
by author or subject
Analisa faktor-faktor penyimpangan pelaksanaan prosedur standar operasional departemen produksi dan pelayanan : studi kasus Hongkong Noodle Surabaya
Analisa pengaruh eksotika layanan terhadap emotional branding di Shangri-la Hotel Surabaya
Basic management accounting for the hospitality industry
Pengaruh pelatihan, kompensasi dan pola komunikasi terhadap kinerja karyawan di Starbucks coffee
The strategic marketing in product differentiation to keep the loyal customer in De Jonge Dikkert Restaurant
Introduction to hospitality management
Professional hotel front linear ( Hotel Front Office )
Analisa sistem pengadaan air bersih di food and beverages department, hotel shangri-la Surabaya