Service management and marketing : a customer relationship management approach 2nd.ed.

Author

• Gronroos, Christian

Additional Author(s)

-

Publisher

Chichester: 2000

Language

English

ISBN

0471720348

Series

Subject(s)

• CUSTOMER SERVICES
• SERVICE INDUSTRIES-MANAGEMENT
• SERVICE INDUSTRIES-MARKETING

Notes

-

Abstract

Index: p. 387-394

Physical Dimension

Number of Page(s)

x, 394 p.

Dimension

24 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	01714/03	658.8 Gro S	-	Available