Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Service management and marketing : a customer relationship management approach 2nd.ed.

Author
  • Gronroos, Christian
Additional Author(s)
-
Publisher
Chichester: 2000
Language
English
ISBN
0471720348
Series
Subject(s)
  • CUSTOMER SERVICES
  • SERVICE INDUSTRIES-MANAGEMENT
  • SERVICE INDUSTRIES-MARKETING
Notes
-
Abstract
Index: p. 387-394
Physical Dimension
Number of Page(s)
x, 394 p.
Dimension
24 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.01714/03658.8 Gro S-Available

Similar Collection

by author or subject
Service management and marketing
Customer service training
Service management and operations
Service management and marketing
Essentials of services marketing
Customer service
Creating value for costumers
Analisa e-service quality terhadap e-loyalty melalui e-trust sebagai variabel intervening pada situs online "Tokopedia"