The definition of TQM continues to be a debated issue to organizational management. Not only is there
an absence of a uniform definition but also there is no prescriptive standard outlining TQM concepts. This
supports an argument that TQM is not merely a tool or method that is ready for use, but there is a set of
underlying principles, philosophies and paradigms that must be applied in the unique organizational context.
This paper will discuss the concept of TQM at three integrated levels in an organization from inside out;
namely paradigm level, system and structural level and technical and operational level in the purpose for
helping organizations to grasp the comprehensive substance of TQM.

Creator(s)

• (92-022) Daniel Indarto Prajogo

Contributor(s)

-

Publisher

Universitas Kristen Petra; 1999

Language

English

Category

jou – Journal

Sub Category

-

Source

Jurnal Teknik Industri Vol. 1, No. 1, Desember 1999: 12 - 17; Daniel Indarto Prajogo (92-022)

Subject(s)

• TOTAL QUALITY MANAGEMENT

File(s)

• jiunkpe-ns-jou-1999-92-022-1195-total_quality-resource1.pdf