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Library's collection Library's IT development CancelThis research problem statement is The Researchers choose this topic because
the researchers want to explore what kind of leadership style that is appropriate to
be applied in Lotus Sakura Restaurant and also explore the correlation between
the leadership style to the employee loyalty and motivation that influence part-timers?
productivity. This research also wants to inquire cultural gap that occurs in
working place and tries to find the best solution resolve it and minimize the
misunderstanding because of the culture differences.
Qualitative method has been chosen in order to complete this research. The
Researchers try to collect and exploit as much as information, and data from all
resources that can support the research such as literature study, observation and
interview. Certain approach has been chosen, in order to make it easier and
accurate that is ethnography approach, because this research tries to communicate
two major cultures in this Restaurant: Chinese and Dutch. To collect primer data
The Researchers use direct observation and in-depth-interview. For the in-depth-interview
The Researchers apply open question and yes/no question to measure it.
After completing the research, The Researcher can determine and make
conclusion that leadership style and communication are major things that
influence personnel?s motivation and loyalty in Lotus Sakura Restaurant. Present
leadership style in Lotus Sakura Restaurant is more communist where the leaders
are very dominant (it is influenced by Chinese background). This domination
makes employees feel under pressure. Furthermore there is more than one leader
in Lotus that is making the instruction bias and confusing. Cultural gap is surely
occur in this restaurant, but it is basically not affect the Dutch employee. Chinese
and Dutch cultures are different, but the Dutch employees are flexible and can
deal with it. There is not a big problem as long as they can communicate and
respect each other. Communication between Dutch and Chinese people is
different. Dutch is open in communication but Chinese is more closed, so the
Dutch employees often think that the Chinese are not fair and blunt in their
communication. The communistic and not supportive working condition makes
the Dutch feels under pressure. On the top of that Dutch employee feels that
Chinese people are tricky and do not like the Dutch ,and these feelings make the
Dutch employees are low motivated. At present their motivation of working in
Lotus is just for money, even though at the beginning they want to gain
knowledge and experience but less trust and not supportive working condition
makes them difficult to cope with it and as protest action they prefer not to
improve themselves.