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Analysis of customer satisfaction how to know the customer satisfaction and how to improve it based on the menu variety in Japanese Teppan-Yaki Restaurant Paradijs Oosterhout

Paradijs Restaurant Oosterhout B.V is located near the swimmingpool
"De Werande" in southern part of the town Oosterhout on the main road to the
town Breda. Its history goes back to the 1930?s as a swimmingpool restaurant, but
today?s owner, Mr. Cheng, bought the restaurant in 1988 and made Restaurant
Paradijs a succesfull restaurant with 220 cover of guests in the Chinese restaurant
and 130 cover of guests in the Japanese teppan-yaki restaurant. These two areas
of working are not separated with each other. All systems either in the Chinese
part or Japanese part are computerized. The third part of our restaurant is the take-away
(afhalen). This restaurant is very famous in Oosterhout and outside the
region. Many of the guests from out of town come to eat at this restaurant. Based
on this, the researcher wants to measure the customer satisfaction of the existing
menus in Japanese Teppanyaki restaurant Paradijs Oosterhout. and to support this,
researcher distributes questionnaires containing questions on customer
satisfaction. In addition, researchers are also looking for opinions supporting
information by observing the behavior of the customer. Based on the results of the
questionnaires and the observations, the researcher concludes that this restaurant
has a customer satisfaction level is high enough. Customers are satisfied with the
menus offered by this restaurant.

Creator(s)
  • (33405077) SANDI HARTANTO
Contributor(s)
  • PIETER OOSTERHOF → Advisor 1
  • P.A.J VEENSTRA → Advisor 2
  • A. HOEKSTRA → Examination Committee 1
Publisher
Universitas Kristen Petra; 2010
Language
English
Category
s1 – Undergraduate Thesis
Sub Category
Skripsi/Undergraduate Thesis
Source
Undergraduate Thesis No. 33010203/MAN/2010; Sandi Hartanto (33405077)
Subject(s)
  • CONSUMER SATISFACTION.
  • RESTAURANT MANAGEMENT
File(s)

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