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Library's collection Library's IT development CancelA quality service and satisfying customer needs to be done continuously, despite complaints received is relatively low. Logical consequence of the perceived service quality will affect consumer behavior. This research aims to examine customer satisfaction and its consequences toward public service quality at Weigh Stations Services Unit at the Department of Transportation & LLAJ East Java Province. The study was conducted in 11 UPT weigh stations by using a scale measuring 14 elements of service (U1-U14) which refers to the Minister for Administrative Reform No. KEP/25/M.PAN/2/2004 concerning the preparation of general guidelines for Community Satisfaction Index (HPI) Service Unit Government Agencies. Survey through questionnaires and indepth interview are used to collect the data. A total of 311 respondents with make use of descriptive statistics are used in the analysis method. This research finds that the public services quality of 11 weigh stations UPT in the Transportation Agency and the East Java Province LLAJ towards 14 service elements that were examined are generally classified in the category Good (B) with an average value of 79.57 (62.51 - 81.25).