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Analisa pengaruh perceived organizational support (POS) terhadap employee perceived service quality (EPSQ) dengan mediasi affective commitment (AC) pada Restoran “X” di Surabaya

Berkembangnya industri makanan tidak hanya memperhatikan penyajian makanan dan minuman tetapi juga kualitas layanan yang diberikan harus tetap diperhatikan. Structural Equation Modeling (SEM) dengan metode Partial Least Square digunakan dalam penelitian ini. Hasil penelitian adalah Perceived Organizational Support berpengaruh secara positif dan signifikan terhadap Affective Commitment, Affective Commitment berpengaruh secara positif tetapi tidak signifikan terhadap Employee Perceived Service Quality, Perceived Organizational Support berpengaruh positif dan signifikan terhadap Employee Perceived Service Quality.

Creator(s)
  • (33411094) APRICILIA LAKSMITA DEWI
  • (33411102) DEBORAH OCTAVIA CHANDRA
Contributor(s)
  • Agustinus Nugroho → Advisor 1
  • Michael Adiwijaya → Examination Committee 1
Publisher
Universitas Kristen Petra; 2015
Language
Indonesian
Category
s1 – Undergraduate Thesis
Sub Category
Skripsi/Undergraduate Thesis
Source
Skripsi No. 33010517/MAN/2015; Apricilia Laksmita Dewi (33411094), Deborah Octavia Chandra (33411102)
Subject(s)
  • RESTAURANTS-MANAGEMENT
  • RESTAURANTS-MARKETING-RESEARCH
File(s)

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