This research is conducted to know the impact of Burnout towards
Organizational Citizenship Behavior (OCB), especially in Premier Surabaya
Hospital. In addition, it is so wants to compare the Burnout level between group
of departments dealing directly with customers and group of departments do not
dealing directly with customers. Oldenburg Burnout Inventory consisting of two
Burnout dimensions is used to measure the Burnout level. The two dimensions
are Exhaustion and Disengagement. Organ's OCB instruments is used in
measuring the OCB level. Non-probability, purposive judgement sampling
method is used in this research. Samples are taken 15 chosen departments in
Premier Surabaya Hospital. In the end, 101 samples can be used for the analysis.
Multiple Linear Regression is used to analyze the impact of Burnout
towards OCB. The result shows that Burnout has a significant negative effect
towards OCB. The author also compare the Burnout level between group of
departments dealing directly with customers and group of departments do not
dealing directly with customers using Independent Sample t-Test. The result
shows that there is no significant difference between the Burnout level of the two
groups of departments.

Creator(s)

• (34411044) FERNALDI KURNIAWAN

Contributor(s)

• Juliana Caesaria Tandung → Advisor 1
• Adelina Proboyo → Examination Committee 1

Publisher

Universitas Kristen Petra; 2015

Language

English

Category

s1 – Undergraduate Thesis

Sub Category

Skripsi/Undergraduate Thesis

Source

Undergraduate Thesis No. 34010219/MAN12015; Fernaldi Kurniawan (34411044)

Subject(s)

• ORGANIZATIONAL BEHAVIOR

File(s)

• jiunkpe-is-s1-2015-34411044-35734-hospital-cover.pdf
• jiunkpe-is-s1-2015-34411044-35734-hospital-abstract_toc.pdf