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Library's collection Library's IT development CancelPT Doulton is one of the world?s leading manufacturers and distributors in
the premium ceramic tabletop and collectors market. Nowadays, not only quality, but
also the fulfilment of customers? orders is important to reach customer satisfaction
because this will become another value added for this company. Because of that, PT
Doulton not only have to increase the productivity to fulfil the customers? orders on
time, but also have to maintain the stocks data to be accurate.
The stock data have to be maintained to be accurate because this data is used
to promise the delivery time to the customers. However, after doing stock take
activities, which done every three months, there always stock accuracy problem
(system stock is different with the actual stock). So, there are possibilities that the
company will make wrong delivery time estimation and won?t deliver the wares on
time.
To improve the stock accuracy, there are many processes and resources that
should be controlled, start from Making Departments until Enamel Selection
Department. This thesis will identify and analyze the factors that might cause the
stock accuracy problem. Through this thesis, the stock accuracy at PT Doulton is
expected to be improved.