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Library's collection Library's IT development CancelThis research tries to discover about the way hotel?s receptionists
accommodate their customer?s language in a telephone conversation. One
important theory in this research is the accommodation theory. Accommodation is
an effort made by the hotel receptionists to make his language more
communicative. This accommodation effort is very essential because it can be
used to measure the reputation of the hotel. In analyzing data, the writer uses the
accommodation concept from Howard Giles and Peter Powesland. Then to
analyze the receptionists? strategic competence, the writer use the theory from
Sandra J. Savignon where she classifies the strategy into when cannot think a
word, keeping the channel while pausing, did not understand particulars words,
speaking to fast, and there is misunderstood message. After the accommodation
and strategy competence, the writer continue with code switching and code
mixing constructed because of several reasons. In collecting the data, the writer
tries to call hotels in three areas in Indonesia, which, are Surabaya, Jakarta, and
Bali. All the results from these telephone conversations were recorded in a
cassette. From the finding the writer figure out that most hotels investigated
accommodate the writer, and the problem mostly occur is keeping the channel and
misunderstood message. Most of the code switching, constructed because of the
membership, and most code mixing constructed because it is unpleasant
Indonesian people.