Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Pengaruh kompetensi, informasi, karyawan dan bukti fisik terhadap kepuasan dan loyalitas konsumen pada Zangrandi di Surabaya

Author
  • Yonathan, Ivana Christine
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2013
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010388/MAN/2013
Subject(s)
  • CONSUMER SATISFACTION
  • CUSTOMER LOYALTY
  • CONSUMERS-RESEARCH
Notes
  • Appendix: p. 57 - 72
. Bibliography: p. 54 - 56 .
Abstract
-
Physical Dimension
Number of Page(s)
x, 72 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00070/14(T) MAN 33-0388Library - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Analisis pengaruh reliability, responsiveness, assurance, emphaty dan tangible terhadap kepuasan pelanggan di Oop's Oil Supermarket dan service station Surabaya
Service first
Analisa pengaruh ketidakpuasan konsumen dan kebutuhan mencari variasi terhadap keputusan perpindahan merek konsumen pengguna kecap di Surabaya
Strategic marketing
Pengaruh food quality dan atmosphere terhadap customer loyalty dengan customer satisfaction sebagai variabel intervening pada cafe Intro di Surabaya
Analisa pengaruh perceived quality, perceived value, customer satisfaction, dan customer trust terhadap customer loyalty dari konsumen maskapai penerbangan AirAsia Indonesia
Analisa pengaruh servicescape terhadap kepuasan pelanggan pada JW Marriot Hotel Surabaya
Analisis pengaruh service quality dan brand image terhadap customer satisfaction dan customer loyalty pada Coffee Toffee di Surabaya