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Pengaruh kompetensi, informasi, karyawan dan bukti fisik terhadap kepuasan dan loyalitas konsumen pada Zangrandi di Surabaya
Author
Yonathan, Ivana Christine
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2013
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010388/MAN/2013
Subject(s)
CONSUMER SATISFACTION
CUSTOMER LOYALTY
CONSUMERS-RESEARCH
Notes
Appendix: p. 57 - 72
. Bibliography: p. 54 - 56 .
Abstract
-
Physical Dimension
Number of Page(s)
x, 72 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00070/14
(T) MAN 33-0388
Library - 8th Floor
Unavailable : Removed
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