Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Managing quality service in hospitality : how organizations achieve excellence in the guest experience
Author
Ford, Robert C
Additional Author(s)
-
Publisher
Delmar: Delmar Cengage Learning, 2012
Language
English
ISBN
9781111307738
Series
Subject(s)
HOTEL MANAGEMENT
HOSPITALITY INDUSTRY-MANAGEMENT
HOSPITALITY INDUSTRY-CUSTOMER SERVICES
Notes
Glossary: p. 501 - 508
. . Index: p. 509-516
Abstract
-
Physical Dimension
Number of Page(s)
xxvi, 516 p.
Dimension
26 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
01627/14
338.4791068 For M
Library - 7th Floor
Available
Similar Collection
by author or subject
Entrepreneurship and Small Business Management in the Hospitality Industry
Food and beverage management
The globalization of tourism and hospitality
Managing the guest experience in hospitality
Persepsi karyawan terhadap praktek perilaku tidak etis di hotel
Delivering quality guest service
Pengaruh ethical dan empowering leadership terhadap affective commitment dengan leadermember exchange (LMX) sebagai variabel intervening pada hotel Sulawesi Gorontalo
Analisis pengaruh kesesuaian harga, efektivitas promosi dan kualitas pelayanan terhadap loyalitas pelanggan Zest Hotel Jemursari Surabaya