Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Managing quality service in hospitality : how organizations achieve excellence in the guest experience

Author
  • Ford, Robert C
Additional Author(s)
-
Publisher
Delmar: Delmar Cengage Learning, 2012
Language
English
ISBN
9781111307738
Series
Subject(s)
  • HOTEL MANAGEMENT
  • HOSPITALITY INDUSTRY-MANAGEMENT
  • HOSPITALITY INDUSTRY-CUSTOMER SERVICES
Notes
  • Glossary: p. 501 - 508
. . Index: p. 509-516
Abstract
-
Physical Dimension
Number of Page(s)
xxvi, 516 p.
Dimension
26 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.01627/14338.4791068 For MLibrary - 7th FloorAvailable

Similar Collection

by author or subject
Strategic questions in food and beverage management
Hospitality facilities management and design
Introduction to hospitality management
Delivering quality guest service
Hospitality management
Introduction to the hospitality industry
Services management
Housekeeping management