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Managing quality service in hospitality : how organizations achieve excellence in the guest experience

Author
  • Ford, Robert C
Additional Author(s)
-
Publisher
Delmar: Delmar Cengage Learning, 2012
Language
English
ISBN
9781111307738
Series
Subject(s)
  • HOTEL MANAGEMENT
  • HOSPITALITY INDUSTRY-MANAGEMENT
  • HOSPITALITY INDUSTRY-CUSTOMER SERVICES
Notes
  • Glossary: p. 501 - 508
. . Index: p. 509-516
Abstract
-
Physical Dimension
Number of Page(s)
xxvi, 516 p.
Dimension
26 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.01627/14338.4791068 For MLibrary - 7th FloorAvailable

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