Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisa pengaruh relationship marketing dan switching cost terhadap customer loyalty di hotel "X" Surabaya

Author
  • Yosswanta, Tigrent
Additional Author(s)
  • Susanto, Michael Triadi
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2015
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010538/MAN/2015
Subject(s)
  • CUSTOMER RELATIONS
  • HOTELS--MARKETING
  • RELATIONSHIP MARKETING
Notes
  • Appendix: p. 58-83
. Bibliography: p. 54-57.
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 83 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02734/15(T) MAN 33-0538-Unavailable : Removed

Similar Collection

by author or subject
Customer relationship marketing
Analisa melekatnya brand image radisson plaza suite pada sebagian besar konsumen surabaya plaza hotel
Likeable social media
Analisis strategi bertahan Swiss-Belhotel Borneo dalam mempertahankan pangsa pasar di Samarinda Kalimantan Timur
The customer learning curve
Making meaning
Managing the customer experience
Strategi customer relationship marketing PT. Tri Jaya Pratama Surabaya dalam membangun citra yang diharapkan (wish images)