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Analisa cara penyampaian keluhan dan pengaruhnya terhadap kepuasan pelanggan

Author
  • Koeswanto, Silvy
Additional Author(s)
  • Wiwin HF
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2008
Language
Indonesian
ISBN
-
Series
Tugas Akhir No.01010429/HTL/2008
Subject(s)
  • HOTEL MANAGEMENT
  • HOTELS--MARKETING
Notes
  • Appendix: p. 51 - 71
Bibliography: p. 49 - 50
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 71 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.03805/08(T) - 847.940688 Koe ALibrary - 8th FloorUnavailable : Removed

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