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Analisa cara penyampaian keluhan dan pengaruhnya terhadap kepuasan pelanggan
Author
Koeswanto, Silvy
Additional Author(s)
Wiwin HF
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2008
Language
Indonesian
ISBN
-
Series
Tugas Akhir No.01010429/HTL/2008
Subject(s)
HOTEL MANAGEMENT
HOTELS--MARKETING
Notes
Appendix: p. 51 - 71
Bibliography: p. 49 - 50
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 71 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
03805/08
(T) - 847.940688 Koe A
Library - 8th Floor
Unavailable : Removed
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