Analisa cara penyampaian keluhan dan pengaruhnya terhadap kepuasan pelanggan

Author

• Koeswanto, Silvy

Additional Author(s)

• Wiwin HF

Publisher

Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2008

Language

Indonesian

ISBN

-

Series

Tugas Akhir No.01010429/HTL/2008

Subject(s)

• HOTEL MANAGEMENT
• HOTELS--MARKETING

Notes

• Appendix: p. 51 - 71

Bibliography: p. 49 - 50

Abstract

-

Physical Dimension

Number of Page(s)

xiii, 71 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	03805/08	(T) - 847.940688 Koe A	Library - 8th Floor	Unavailable : Removed