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Relationship selling 2nd ed.
Author
Johnston, Mark W.
Additional Author(s)
Marshall, Greg W.
Publisher
Boston, Massachusetts: McGraw Hill, 2008
Language
English
ISBN
9780071274715
Series
-
Subject(s)
CUSTOMER RELATIONS
RELATIONSHIP MARKETING
Notes
Glossary: p. 418 - 426
Bibliography: p. 427 - 433. Index: p. 434 - 446
Abstract
-
Physical Dimension
Number of Page(s)
xxvii, 446 p.
Dimension
25 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
02624/08
658.812 Joh R
Library - 7th Floor
Available
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