Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Service, quality and satisfaction
Author
Tjiptono, Fandy
Additional Author(s)
Chandra, Gregorius
Publisher
Yogyakarta: ANDI, 2005
Language
Indonesian
ISBN
9797316092
Series
Subject(s)
CUSTOMER SERVICES
MARKETING
CONSUMER SATISFACTION
CUSTOMER RELATIONS
Notes
-
Abstract
-
Physical Dimension
Number of Page(s)
xvi, 290 p.
Dimension
28 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
03165/06
- 658.8 Tji S
Library - 7th Floor
Available
Similar Collection
by author or subject
Prinsip-prinsip total quality service (TQS)
Soal-jawab pemasaran
Strategi pemasaran
Service management
E-marketing
Tingkat kepentingan dan tingkat kepuasan konsumen (mahasiswa dan staf) Universitas Kristen Petra terhadap produk dan kualitas pelayanan di Lab Petra Tour and Travel
Analisa pengaruh kualitas produk terhadap loyalitas melalui kepuasan sebagai variabel intervening pada pelanggan Restoran Por Kee Surabaya
Analisa faktor-faktor kepuasan pengunjung Pusat Perbelanjaan Beteng Plaza di Kota Solo terhadap fasilitas-fasilitas yang diberikan oleh developer